Frequently Asked Questions
Yes, Ayumi eyelash extension products are completely safe and will not damage your natural lashes when applied using the correct technique. We make sure that all the equipment we use is top-grade, from the lash extensions to the glue we use to adhere them. Unlike regular lash adhesives, its gentle formula makes the application virtually pain-free.
You’d be glad to know we’re cruelty-free! Directly imported from our Japanese counterpart DOT1101Tokyo, we only use premium hair made to mimic the hair of the sable; allowing for the same soft, durable, light feel.
The entire procedure is very relaxing, taking between 1 – 2.5 hours to apply a complete set of eyelash extensions depending on the design. During this time you will be lying on a comfortable beauty bed with your eyes closed – many people fall asleep and wake to find their eyelash extensions complete. Eyelash extension infill treatments on the other hand take approximately 45mins to 1 hour.
Our natural lashes have growth cycles of approximately 4-6 weeks; where we may lose about 20% of them in the process. By then though baby ones have already grown to replace them, which is why you have probably never noticed. We recommend booking a refill every 2-3 weeks to keep the fully maintained look. Watch out for your lash cycle, as right after is the perfect time for a refill!
Absolutely – following the initial two-day period. The adhesives that we import from Japan are strong and waterproof and will withstand normal wear and tear. Provided the proper after-care instructions are followed, lash extensions will not stop you from your daily lifestyle activities. As provided in the after-care instructions, special care in the first 48 hours is very important to maximize the strength of the adhesive bond and allow it time to cure.
Ayumi eyelash extensions are available in a huge range of lengths, thicknesses, curls, and colors. During the consultation, we will highlight and show you different options to match the type of look you’re after. The thickness will definitely depend on the current state your lashes are in, and we can also recommend serums that will help with lash growth for those with very fine or damaged natural lashes.
Absolutely! Ayumi eyelash extensions are of the highest quality (we’re the only Filipino lash company partnered with DOT 1101 in Japan) and we have adhesives suitable for even sensitive eyes. However, we do not want to eliminate the existence of uncommon, allergic reactions so please call your nearest branch if you have any concerns.
If for any reason you wish to have your eyelash extensions removed, please do not attempt to pull them off yourself – this can damage your natural lashes. Professional removal is quick and inexpensive and protects your natural lashes, so please schedule an appointment with your nearest branch if you would like to have them taken off.
Yes, the normal use of eye makeup is fine. You probably won’t be needing your mascara as much though, given how gorgeous your lashes already look. But should there come a time you need to apply mascara, it is essential that you only use water-based ones (not water-proof or oil-based) and be aware that regular use of mascara may shorten the lifespan of your lash extensions.
After Care Advice
LASH AFTER CARE
If you want to get the most out of your eyelash extensions, it is important to properly care for them at home. Lash extensions that are not properly cared for will fall out sooner and can even be the cause of irritation for the eyes. In order to maintain good ocular health, as well as lengthen the life of your extensions, it is imperative that you practice proper maintenance. If you properly care for your extensions, they will likely remain in place until the natural lashes that hold them fall out.
The beauty of eyelash extensions is that they are fairly maintenance free. There is not a whole lot that needs to be done in order to facilitate their upkeep. They are designed to enhance your eyes and add a thicker, fuller look to the eyelashes. If you follow a few simple rules, you will be able to easily maintain your lash extensions and keep them much longer. With the proper attention, you can enjoy them for even longer by cleaning around the lash line every day, twice a day & refilling them in between (every two to three weeks) maximum of 3-6 touch-ups in the 100 day hair cycle.
1. Do not swim or have a facial right after your application for 4 hours.
Do keep in mind to keep your lashes as dry as possible for the first 24 hours – meaning no swimming laps, hot yoga, or a trip to the sauna. It is not water that makes the extensions fall off but the water pressure that may loosen the bases as well as the natural oils your skin secretes. Water pressure causes movement at the bases and can interfere and cause them to fall out pre-maturely. Try taking a bath or leaning your head back to shampoo your hair. You may shampoo the lashes with a foaming cleanser the evening after the initial service, rinse and pat the eye area upwards gently with a dry towel cleaning around the lash line with fingers, cleansing wand or pointed cotton buds. Please advise with your Ayumi lash technician for the best way to cleanse your lashes.
2. Do not rub your eyes or tug at the extensions.
Not only is rubbing your eyes harmful to the health of your eyes, but it can also rip your extensions out or remove your natural lashes (plus the extensions bonded to them). Rubbing your eyes can introduce bacteria and diseases into the eyes and it can also damage the look you have achieved by causing extensions to lift from the base and fall out.
3. Oil-based products are not recommended to be used around the eye area or on the lash extensions.
This includes creamy makeup, waxy or treatment-based eyeliners, anti-aging creams, serums, oil-based or duo phase eye makeup remover, skin creams, and oily or cream cleansers. These will interfere with the bonding, break down the glue, and cause the eyelash extensions to fall out. Make sure to clean around the eye area and in between lashes with pointed cotton buds wet with water every day, twice a day.
4. Groom your lashes and use an eyelash brush. Part of good maintenance is a neat appearance.
Gently using an eyelash brush will help improve the look and length of the natural lashes as well as the lash extensions. Oils and bacteria from the hands can transfer and interfere with the bonding. Additionally, the brush will keep lashes and extensions from clumping or sticking together.
5. Be cautious towards the other beauty products you use (no waterproof liners or mascara).
Most people are so pleased with the look of their eyelash extensions that they do not feel that the use of mascara is warranted or necessary. However, it is possible to use mascara just at the tips (classic 1:1 only) when you have extensions. It should be water-based, however, and never waterproof. Waterproof mascara’s agents interfere with the adhesive used on semi-permanent eyelash extensions and can cause the bonding solution to become compromised, resulting in losing of your extensions.
6. Book in for a fill right after your initial set.
To maintain your lash extensions, book in 2-3 weeks after your session to touch-up missing lashes or add in more for fullness with a refill.
BROW AFTER CARE
Just got your brows done? Here’s how you can properly care for them at home. Following these after-care tips will not only allow your brows to remain healthy, but will also allow for the tint to last longer.
- Avoid contact with water within the next 24 hours.
- Avoid oil-based skincare and makeup products.
- Avoid Retin-A, AHA, or generally exfoliating the brow area within the next 24 hours.
- Keep your hands clean.
- Keep your brows dry after lamination for at least 18-24 hours.
- Avoid sun exposure, sauna, and excessive sweat for at least 48 hours.